Privacy Policy

Introduction

MADEIRANIT PRODUTOS DE MADEIRA E FERRAGENS LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you shop at our wood products and hardware store.

By shopping with us, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a wood and hardware retailer, we may collect the following types of information:

• Transaction Information: Products purchased, quantities, dimensions, purchase amounts, and transaction dates.
• Contact Information: Name, phone number, address, and email for deliveries, quotes, and special orders.
• Project Information: Details about your construction or renovation projects when providing quotes or advice.
• Professional Account Data: Business name, contact details, and purchase history for contractor and business accounts.
• Payment Information: Card details are processed securely through our payment systems.
• Delivery Information: Delivery addresses and contact details for material deliveries.

How We Use Your Information

We use the collected information for the following purposes:

• To process purchases and payments
• To prepare quotes and special orders
• To provide cutting and preparation services
• To arrange material deliveries
• To manage professional accounts and provide invoicing
• To offer product advice and project guidance
• To notify you about promotions and new products (with consent)
• To improve our product selection and services
• To comply with legal and tax requirements

Payment Security

We take payment security seriously. All card transactions are processed through secure payment systems that comply with industry standards. We do not store complete credit card numbers on our systems. Payment processing is handled by authorized financial institutions.

Professional & Contractor Accounts

For contractors, builders, and businesses with professional accounts, we maintain records of company information, authorized purchasers, and purchase history. This enables us to provide credit terms, consolidated invoicing, and personalized service. Professional account data is kept confidential and used only for managing your account.

Quotes & Project Information

When we provide quotes for your projects, we may collect information about project specifications, material requirements, and timelines. This information is used solely for preparing accurate quotes and is not shared with third parties without your consent. Quote records may be retained to assist with future orders or project continuations.

Delivery Services

When you request delivery services, we collect delivery addresses and contact information. This information is shared with our delivery personnel or partner delivery services solely for the purpose of completing your delivery. We may retain delivery records for service verification and to improve our delivery operations.

Special Orders & Custom Cutting

For special orders and custom cutting services, we maintain records of your specifications to ensure accurate fulfillment. These records help us serve you better for repeat orders and are kept confidential.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Customer records are stored securely and access is limited to authorized personnel.

Data Retention

We retain transaction records for the periods required by Brazilian tax and commercial regulations. Professional account information is maintained while your account is active. Project quotes and specifications are retained for a reasonable period to facilitate follow-up orders.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With payment processors to complete transactions
• With delivery partners for material deliveries
• With suppliers for special order fulfillment (specifications only)
• With legal authorities when required by law
• To protect our rights and prevent fraud

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Request information about how your data is processed
• Withdraw consent for optional data processing
• File a complaint with the National Data Protection Authority (ANPD)

Store Security

For the safety of our customers and staff, our store may be equipped with security cameras. Video surveillance is used for security purposes and theft prevention. Footage is retained for a limited period and accessed only when needed for security purposes or as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be posted in our store. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: